Spread The Love!
Credit Balance: $
Earn $10 in Washouse credit
when you share with a friend!
Ordering is easy! Once you are logged into your account follow these simple steps.
1. Select your pickup and drop off time
2. Add your location address
3. Add your billing information
4. Submit any special instructions about your order (Call before you arrive, Placed bags on porch, etc...)
5. Use a promo code if applicable and place your order!
A driver will be notified instantly and arrive with sustainable bags to collect your items.
- We make it easy to instantly know the status of your order. You will receive an itemzized email receipt displaying your order and pricing information. We provide both in-app and SMS notifications so that you know when your order is being picked up and delivered.
- Our order minimum is $20 and there isnever a pickup or delivery fee!
- All orders are available for next day delivery. If you would like your order to be delivered same day, please contact our Support Team.
- It is not necessary to be home when your laundry driver arives. However, if you have specific requests that were not mentioned when placing your order, you may contact us at anytime.
- Not to worry! Our drivers will try and contact you before canceling or rescheduling your order. In the event you must cancel after your driver is on the way, there will be a $10 cancellation fee applied to your account. In order to reschedule, please contact our support team.
- We do not require you to separate your laundry. Your driver will have it separated once it reaches our cleaning facility.
- Yes, please notify your driver which bag includes your dry cleaning.
- After your order is delivered your card will automatically be charged. You also have the option to store additional credit cards, which can be managed in the “Payment” tab.
- We all forget to update our billing information from time to time. First, please check your credit card information in the "Payment" section of the app. If your method of payment is declined, a Support Team Member will notify you via email and by phone. A $10.00 Declined Card Fee may be applied to your account.
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